The quickest way to get help is through the chat on our platform. It’s the fastest option for assistance!
💬 Meet MyCamper-Support Buddy
Our AI chatbot, MyCamper-Support Buddy, is available 24/7 and can answer most of your questions at any time of day.
If MyCamper-Support Buddy can’t solve your issue, your request will be automatically escalated to our support team.
If needed, you can ask MyCamper-Support Buddy to chat with a team member or you can request a callback directly in the chat. You’ll then receive a link to book a callback with one of our team members.
👩💼 Support team availability
Our support team is live in the chat from :
Monday to Friday, 09:00-12:00 and 13:00-16:00.
During these hours, you can expect the fastest replies to your messages. Outside of live chat hours, our team continues working on emails, follow-ups, callbacks and other tasks, so your request will still be in progress even if we’re not immediately available in the chat.
📧 Email Support
You can also reach us via email at :
[email protected]
Please include any relevant details, such as your booking number, to help us assist you more efficiently.
🚨 Urgent Matters
If your issue is urgent, especially if you're on the road - please include the word "Urgent" in your message or subject line. This helps us prioritize your request.
🌤️ Weekend & Public holiday support
We have a team member on duty during weekends and public holidays to monitor the urgent cases during the day.
If you're on the road, have issues with check-ins or check-outs, encounter payment problems with short deadlines, or face any urgent situation that cannot wait until the next working day, please include the word "Urgent" in your message. This ensures your case is prioritized and handled as quickly as possible.
Please note that non-urgent cases received during weekends or public holidays will be reviewed and processed the next working days.