Booking

What happens if I cancel a confirmed booking?
If you as a vehicle owner cancel a confirmed booking, the full rental amount will be paid back to the renter. If you cancel a confirmed booking without a va...
Tue, 8 Aug, 2023 at 11:43 AM
What does it mean that a renter is not recommended after background checks?
Before a renter can send a booking request, a background check is done. If, for example, any debts or payment remarks arise, the renter is refused to send t...
Tue, 8 Aug, 2023 at 11:44 AM
How quickly do I need to respond or confirm a booking request?
You as the owner need to confirm or reject a booking request within 48 hours. An email will be sent to the renter as soon as you have accepted, sent a messa...
Tue, 8 Aug, 2023 at 11:47 AM
Booking methods
On MyCamper, owners can determine whether the offered camper can be booked directly (instant booking) or whether renters must first send a request (binding ...
Tue, 8 Aug, 2023 at 11:55 AM
What happens if the renter cancels a confirmed booking?
If the renter cancels a confirmed booking, it falls under the current cancellation policy. The terms that apply depend on whether you have chosen Flex, Stan...
Wed, 9 Aug, 2023 at 7:53 AM
What happens if the renter cancels a booking request?
If the renter cancels a booking request before it has been confirmed, the renter will not be charged for any costs.
Tue, 8 Aug, 2023 at 11:49 AM
Can more people than the renter drive the motorhome or tow the caravan?
Only the renter will be verified during the check-in process. If more people want to drive the motorhome or tow the caravan, these need to be registered as ...
Tue, 8 Aug, 2023 at 11:51 AM
How do I send messages to the renter?
To send a message to a renter, you need to create a profile, list a vehicle and receive a booking request or a message. To reply, you also need to approve t...
Tue, 8 Aug, 2023 at 11:52 AM
What do I do if I do not want to rent out the motorhome or caravan for a period?
As a vehicle owner, you choose when your motorhome or caravan is available for rent. If you go to "my vehicle", you can then click on "availa...
Tue, 8 Aug, 2023 at 11:53 AM