As a renter on MyCamper, you may sometimes need to adjust the check-in or check-out time for your booking:
Minor changes (same day)
📩 No official change request is required.
You can simply agree on a new time with the renter via the MyCamper messaging system.
Major changes (different day)
📅 You must submit a change request.
If the rental dates change, the renter must submit a change request through the platform with the updated details.
You can then accept or decline the request.
Exception for Helvetia bookings
🛡️ For bookings insured with Helvetia or with insurance provided by the vehicle owner, the rental can start up to 24 hours earlier without an extra cost. Please make sure to agree on the new handover time with the renter via the MyCamper messaging system, and when agreed contact MyCamper customer support a few days before the booking starts and ask us to update the check-in date (otherwise the check-in will not be open the day before)
Important notes
✔ Always confirm changes in writing through the MyCamper messaging system to avoid misunderstandings.
✔ If the check-in or check-out time changes significantly, check whether this affects the insurance coverage or the booking conditions.
✔ Contact customer support to change the start date if you plan to do the handover the day before