On MyCamper, owners have the flexibility to determine the deposit amount themselves. This deposit serves as a security measure and is not necessarily required to match the deductible amount, but we recommend it, especially if you use your own comprehensive insurance. If a claim arises, the owner will retain the deposit on the platform until the claim gets approved. The deposit can be held for a maximum of 60 days (or until all insurance matters are clarified). The owner is obliged to send documentation on how much the repair costs are. MyCamper holds the deposit for at least one month when damages are reported. If the insurance claim process takes longer, the hold can be extended upon request.
The deposit serves as a security for potential additional costs such as:
Cleaning fees
Mileage overages
Missing fuel or equipment
Penalties for late return or other contract violations
etc...
How Is the Deposit Handled?
The owner sets the deposit amount in their listing.
The deposit is reserved (not charged) on the renter’s credit or debit card shortly before the rental begins.
If no issues are reported after the rental, the reservation is released within 7 days.
If issues arise (e.g. cleaning, fuel, mileage), the relevant amount may be deducted from the deposit.
During check-out, the vehicle owner must select the hold-deposit option to retain the deposit until the insurance claim is resolved or a repair cost is clarified.
If the vehicle is returned without damages, the deposit is automatically released unless the hold-deposit option is selected.
Frequently Asked Questions
Can MyCamper hold the deposit until the insurance claim is decided? Yes, but only if the hold-deposit option is selected during check-out. Otherwise, the deposit is automatically released upon vehicle return. What happens if the deposit is held while the insurance claim is being assessed? The deposit remains on hold until the insurance company provides a decision on the claim. This ensures funds are available to cover potential costs. What should renters do to start an insurance claim? Renters should complete the check-out process, register any damages, and contact the insurance company to file the claim.
Guidelines for Extending Deposit Holds
If the insurance claim process exceeds the initial one-month hold period, the deposit hold can be extended. This requires a request close to the preliminary refund date. The owner must contact the MyCamper support team to extend it. If no extension is requested, the deposit is automatically released.