1. Deposit Collection
Before your trip begins, MyCamper collects a security deposit, usually 5,000 SEK (or the equivalent in local currency).
After your trip ends, the vehicle owner can report any extra charges (e.g., excess mileage, missing fuel, cleaning).
These extra charges are deducted from the deposit during check-out, and the remaining deposit is refunded to you—even if an insurance case is opened.
New: MyCamper no longer holds deposits during insurance claims.
If a claim is opened, Omocom will handle the deductible directly with you.
2. Insurance Claims and Deductible
If the vehicle owner reports damage or an incident, an insurance claim is filed with Omocom.
Omocom, not MyCamper, will contact you directly if a deductible applies.
They will also guide you through any steps required and inform you of the final deductible amount.
3. Payment of Deductible
Omocom will collect the deductible directly using the following steps:
Card Payment: They will try to charge the card you used for the booking.
Invoice: If the card payment fails, you will receive an invoice from Omocom.
Final Reminder: If unpaid, the case may be forwarded to debt recovery, which can involve additional fees.
4. Important Notes
Your deposit is refunded after check-out, minus any direct charges from the owner.
Omocom handles all further communication regarding the claim and deductible.
Example
Security deposit: 5,000 SEK
Owner’s extra charges: 1,000 SEK
What happens now:
1,000 SEK → Paid to the owner
4,000 SEK → Refunded to the renter
If damage is reported → Omocom contacts renter directly for deductible