When a vehicle is damaged and cannot be safely or suitably rented, it is essential to follow specific procedures to comply with platform policies and ensure minimal disruption for renters. Follow the steps outlined below to manage such situations effectively.
Step 1: Cancel the Upcoming Booking
If the vehicle cannot be safely rented, it is the owner’s responsibility to request the cancellation of the upcoming booking. Please note that you cannot cancel an active booking yourself through the platform and the chatbot cannot process cancellations.
Notify the renter immediately about the issue and inform them of the cancellation.
Avoid instructing renters to cancel the booking themselves, as this goes against platform policies. Instead, communicate that you will request MyCamper to process the cancellation.
To cancel an existing booking, you must contact the MyCamper support team via email.
👉 Please email us at [email protected] if you need to cancel a booking.
Step 2: Deactivate the Vehicle Profile
After the booking is canceled, deactivate the vehicle profile to prevent further bookings until repairs are completed and the vehicle is ready.
Log in to your MyCamper account and disable the vehicle listing temporarily.
This step ensures no new bookings for the affected vehicle are made while it remains unavailable.
Communication Tips
Keep the affected renter informed throughout the process to maintain transparency and trust.
Provide them with timely updates and a clear explanation of the next steps being taken.