As a renter, you have to pay the deposit earliest 10 days up to 1 day before your booking starts and then you get it back when the booking is over (if everything was fine during check-out).
The deposit is paid to MyCamper so that you as a renter can feel safe with your payment. During check-out, possible extra costs can be registered, which are then deducted from the deposit. The remaining amount will be refunded to you when the check-out is approved. If the amount surpasses the deposit, MyCamper will charge you the surpassing amount.
If there is a damage or the owner want to check the vehicle once more (due to bad lightning), we hold the deposit for the owner until a damage claim is created, road tolls updates or the vehicle is checked thoroughly. The deposit can be held for a maximum of two months.
The owner can report extra costs later than that, which may mean that you as the renter will be charged for these. This can be, for example, costs regarding fuel, road tolls, fines or deductibles.
In order to be able to demand money from the renter for additional fees for road tolls and parking fines, the owner must submit documentation proving that these occurred during the rental period. This can be, for example, receipts for surcharges, road tolls or parking fines. These documents must be submitted no later than six months after the booking is completed.
All payments made from MyCamper to both owners and renters can take up to 10 working days to reach the recipient's account.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article