Who should I contact and what should I do in case of Problems or Damage to the Motorhome or Caravan?

If you discover damage during check-out, document it thoroughly. Any new damage or defects that occurred during the rental period must be recorded in the check-out process, and the renter is obligated to compensate for them. If you identify damage or defects after the check-out has been approved, you must provide proof that the damage occurred during the rental period. If it cannot be proven, MyCamper cannot decide in favor of one party over the other. However, if you can provide sufficient evidence, you may submit a claim for additional costs, which will then be charged to the renter.

Omocom Insurance

If your booking is covered by MyCamper’s insurance via Omocom, you can create an insurance claim by clicking the link directly in your booking under the heading “Insurance.” Using this link ensures that your vehicle and booking details are pre-filled for a smoother process. Once you have submitted your claim, an administrator will contact you to assist further.

For general insurance questions, you can contact Omocom by calling +46 8 520 278 70 or by sending an email to [email protected].

Baloise Insurance

If your booking is covered by Baloise insurance, the renter must fill out the damage claim form or call +41 58 285 97 75. Baloise will then issue a damage claim number and confirm whether the costs are covered. Once the owner has received this confirmation, they can release the deposit.

Additionally, when the damage report is confirmed, Baloise will invoice directly, ensuring a smooth handling process for the involved parties.

Own Comprehensive Insurance

If the booking is covered by the owner’s comprehensive insurance, the owner must create a damage claim and provide the damage claim document and proof regarding the deductible. MyCamper will then process the claim and transfer the deposit, or a portion of it, to the owner and the renter, depending on the claim’s outcome.